&lt;p style=&quot;color:rgb(29,34,40);&quot;&gt;&lt;span style=&quot;color:rgb(14,16,26);&quot;&gt;2) Retailer onboarding Process issue /recommendation&nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;color:rgb(29,34,40);&quot;&gt;&lt;span style=&quot;color:rgb(14,16,26);&quot;&gt;&nbsp;2.1 Process: Once the retailer clicks on onboarding, it asks for OTP on that page we need to give&nbsp;&lt;strong&gt;&lt;span style=&quot;font-family:Calibri, sans-serif;&quot;&gt;resend OTP option&lt;/span&gt;&lt;/strong&gt;&nbsp;if the OTP is not generated then the retailer needs to go back.&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;color:rgb(29,34,40);&quot;&gt;&lt;span style=&quot;color:rgb(14,16,26);&quot;&gt;2.2 Once he adds the OTP on the next page he adds the Retailers Aadhar card and he needs to select the EKYC machine. The issue on this page is until he doesn&rsquo;t edit the Aadhar number and clicks on the side the&nbsp;&lt;strong&gt;&lt;span style=&quot;font-family:Calibri, sans-serif;&quot;&gt;check device tab is greyed out&lt;/span&gt;&lt;/strong&gt;. We need to change this process&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;color:rgb(29,34,40);&quot;&gt;&lt;span style=&quot;color:rgb(14,16,26);&quot;&gt;2.3 Retailers using&nbsp;&lt;strong&gt;&lt;span style=&quot;font-family:Calibri, sans-serif;&quot;&gt;Startek and Morpho for the Retailer onboarding process&lt;/span&gt;&lt;/strong&gt;&nbsp;are facing a problem.&lt;/span&gt;&lt;/p&gt;